Dear guests, here you will find all the information that is good to know in the current Situation.
We look forward to welcoming you to our bath house from June 12, 2020 and to the Seehotel Am Kaiserstrand from June 18, 2020. Certainly a special start to the summer season this year. A stay with us should still feel like a vacation, despite the current situation!
For this reason, we have worked intensively on the preparations to make your vacation days safe and relaxing. Because of course, all of our health comes first.
Booking & arrival
For summer 2020 we have reduced the free cancellation period to 48 hours before arrival - for everyone. If you are unable to arrive at short notice due to an official measure (e.g. border closure or quarantine), we also waive cancellation fees. In general we ask you to arrive healthy.
Check-in - reception
The reception is open around the clock. Check-in is available from 3 p.m. Check-out by 11:00 a.m. Please send us your personal details before arrival to shorten your waiting time. If you should arrive later, please inform us by a short email. Please enter our hotel with mouth-nose protection. A disinfection column is ready for you at the entrance.
In Austria, there is generally an obligation to protect your mouth and nose in closed public areas. We kindly ask you to wear a mouth and nose protection upon arrival. You can then move around the hotel without having to protect your mouth and nose while maintaining the safety distances.
Hygiene in the room and throughout the hotel
Our employees are trained internally on the new, increased hygiene standards. After each cleaning, the surfaces are disinfected with a disposable disinfectant wipe. The laundry is washed according to strict hygiene regulations. Disinfection stands are distributed throughout the hotel in sensible places. The cleaning cycle in public areas, especially in important places such as door handles, toilets or lifts, is increased.
Our breakfast buffet is available for you every day in the usual way. Please disinfect your hands before using the buffet. We have enough space in our restaurant: there is a distance of at least 1m between the individual tables.
We serve our bar drinks individually at the table or at the barista bar. The barista bar is open until 00:00.
Wellness area & spa
You can enjoy massages as usual in compliance with the new hygiene regulations. We assume that the indoor pool and the wellness area can be used. Again, we will do everything to ensure that the distance of 1m between the guests is maintained. The number of people in the wellness area is limited. That means you use the sauna with more privacy.
Austria is famous for its hospitality! You can get more details here.
Wellenstein restaurant and terrace
7 a.m. - 8.30 a.m.
8.30 a.m. - 9.00 a.m. Disinfection break
9.00 a.m. - 10.30 a.m.
6 p.m. - 7 p.m.
7 p.m. - 7.30 p.m. Disinfection break
7.30 p.m. - 9.30 p.m.
Barista bar and terrace
from 5 p.m. to midnight (we kindly ask you to sit inside from 10 p.m.)
in case of good weather
for bathing from 9 a.m. to 6 p.m. (open to hotel guests from 7 a.m. in July & August)
the bistro from 11 a.m. to 10 p.m.
is open daily from July 4, 2020 from 12 noon to 7 p.m. in case of good weather.